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I purchased a Thule Chariot Cab 2 trailer online from The Roof Rack Store recently. The trailer is fantastic and the kids love it.
I had some questions regarding axle adapters for my bike and the guys were more than happy to help over the phone, ordered the adapter in promptly and it all arrived (in Adelaide) within a week. In the end I ordered the wrong adapter (my mistake) and a new one was sent out straight away followed by a refund when my return arrived back in store.
Fantastic, friendly service and I’ll definitely be using these guys again.Tim Helbig
7 Jun 2022
I used the very helpful website to choose the appropriate roof bars for my Ute. The fact that instructions are available is really useful and the staff are really helpful on the phone. To cap it off I received the package within 48 hours (Sydney to Canberra) which is fantastic service. I am completely satisfied with both the product and the service and the price which was very very competitive. Thoroughly recommend on basis of service provided to me.Alex Foulds
25 May 2022
Great range and friendly service. I called in the morning to confirm the products I wanted were in stock (they were), turned up an hour later and had roof racks, bike carrier and box fitted within 30 minutes. Highly recommend!Mitch Blain
23 May 2022
I've purchased a number of items from these guys and their service is outstanding - always providing friendly, expert advice. My Yakima roof platform recently developed a rattle which I couldn't fix. Took it into these guys and they spent a considerable amount of time investigating the issue as it wasn't straightforward. However, the problem was resolved and it's as good as new now - fixed free of charge! Thank you team. Amazing service as always!Jonathan Boys
4 May 2022
I don’t remember the staff name but the service was exemplary. The knowledge was spot on, and I got what I needed. I spent 2k because this retail business gave me the reason to. Much appreciated!Chi Tang
11 Apr 2022
The best type of place - friendly, knowledgeable, helpful, and really competitive prices! They went out of their way to make sure I got what I needed, including tracking down parts from other stores around the area. Top notch service!Greg Kabashima
24 Feb 2022
These guys were so nice. Went there for a roof rack tool. They ended up giving it to me for free despite never having been a customer before. I’ll definitely be back to buy all new racks from these guys.Luke Glanton
2 Feb 2022
Such an easy experience! Helpful, no nonsense staff who know their roof racks. And no pressure to buy a more expensive product or pay for installation.Timothy Dobbins
4 Jan 2022
Needed to check carrier fitting for an ebike, visited several different stores around Sydney nobody bothered to truly help. Personal customer service here is outstanding. Highly recommendMark Spees
17 Dec 2021
These blokes now their stuff!
Don't bother with the rest. One stop shop. Great customer service, advice and price to boot. I'll be back for some more Thule accessories ????????Riccardo Temorenga
7 Dec 2021
I rang the store to confirm availability of a product I was after. The man who answered (Lee) could not have been anymore helpful. The item has already been shipped (an hour after I ordered it). Great customer service.Sue Keen
30 Nov 2021
Have purchased a few items from this business, Customer service is 5/5 Always answered telephone calls with my questions without any hesitation Delivery is quick Thanks for all your help. Great service Highly recommendSteven Bull
15 Nov 2021
Shop doesn't look great from the front, but the owner is a legend. Very helpful and knowledgeable. Great prices. Great stock.Evan Palmer
13 Nov 2021
Needed some specific u bolts, found the right ones and they worked perfectly!! Guys were super friendly also. Thanks again :)Grace C
27 Oct 2021
Justin is great. Really clear communication and good customer support.
Also efficient delivery through the on line store, even given the COVID challenges at the momentArnold Ziffel
25 Oct 2021
Excellent friendly service from the Roof Rack Store Australia - rang to discuss the SingleTrail 4 bike carrier and received perfect service. Placed the order online Friday morning and received the delivery Monday afternoon. Couldn't ask for more, thanks for the fantastic service.Scott Dries
11 Oct 2021
What amazing people to deal with. Big shout out to Jon who was a champion and walked me through what product was best for my needs. Highly recommend!!sam arellano
5 Oct 2021
Wow, these guys came through. I have spent so much time looking for this fit kit. For some reason, Yakima has no parts for this rack in North America and no way to get them and neither does Tesla. After searching forever, Justin and his team mates helped me out. Total five stars.
14 Sep 2021
Awesome service, I researched the product I wanted. Spoke to an actual person on the phone, ordered before midday and received my racks within 24hrs. Very happy with the service!Aimee Dickson
8 Sep 2021
always super quick delivery and great service. Thanks for key matching. This is my third time purchase.JayJay Yeon
15 Aug 2021
What a pleasant and superb company! Great service and prompt responses from enquiry to order right through to delivery. Honoured their commitments and over delivered on their promises.
I can highly recommend this company for what ever they have to offer. Best experience I've had in years! Kudos to all the staff that helped me and kept me in the loop! 10/10Alwyn van Deventer
5 Aug 2021
I was searching to get a bike carrier and chanced upon these guys. Awesome service with prices hard to beat. I placed my order and got it within a few days. Worth coming back for more. Great job guys!Iszal Ismail
1 Aug 2021
Having recently purchased 2 E-Bikes for my wife and I, I needed a rack to transport them. I found the Roof Rack Store online and the product I wanted was very reasonably priced. It was delivered within 48 hours to regional Queensland. Fantastic service, highly recommended!Andrew Greenwood
23 Jul 2021
Amazing customer service. I'm glad I called and talked to Leigh before buying anything. He took his time explaining everything given it was my first time purchasing a roof rack and now we have a great set up: 4 bikes on 1 roof.James Kim
20 Jul 2021
5/5 rating for these guys. Online order and pick up absolutely no dramas. But the main reason I’m giving 5/5 is the after sales support. I lost a part, which they reordered fir me promptly. Manufacturer didn’t send the complete replacement but these guys attended to tht immediately without making me, the customer feel stupid for not provide all the parts numbers, or whatever. Lots of other places selling same commodities online, but these guys also do the service properly. I purchased a Yakima foldclick 3.onetonnesam
18 Jul 2021
Perfect transaction, great price, fast postage and delivery. Great communication, nothing was a problem, even getting my two hullavators keyed alike. Highly recommend this business!Nicole Atkins
29 Jun 2021
Purchased a roof rack and box from these guys a couple of years ago and more recently went in for some spare parts. Very friendly and knowledgeable staff (I didn't have a clue what I needed, but these guys guided me through the options and didn't try to upsell). Very happy with my purchase (Yakima SkyBox).Justin Walker
27 Jun 2021
The staff are super helpful and dedicated to making sure that your purchase will meet your requirements.Shane Stephens
17 Jun 2021
Helpful advice. They spent the time to make sure I was comfortable with my purchase, helped out with the install too. Thanks guys!Bishoy Philobos
31 May 2021
Good website easy to navigate found it helpful in choosing the right roof mounted bike carrier to suite my bike. Good price fast free shipping had the THULE pro ride in 2days .john sljokic
12 May 2021
Fantastic customer service. I rarely leave reviews, but Justin went above and beyond in answering all my questions about whether the rack I had chosen would work with my car and the bikes we have. He was really fast in responding to my emails and following up with the distributer about an out of stock item. He even sent me a link to another store that had one of the items I needed in stock. Honestly, that is exceptional service. The in stock item I purchased from them was sent within the hour. I will certainly shop at this store again. Thanks Justin :)K W
11 May 2021
Amazing service!!! The whole team was super helpful with my many, many questions - and never tried to upsell. Huge selection, installed the roof racks (for a fee but worth it to me) and advised on how to tie down. Thank you for all your help!!!Julie Michalczyk
3 May 2021
Ordered a key replacement two months and there was a shipping delay which is not there fault. Called up twice before and the staff were friendly. The reason for losing two stars is because:
1. They said they'd call me when it would come the last time I called them. They did not until two weeks later of the order arriving. They did send an email but that was in junk. And honestly, after waiting two months, with no updates except when I called, a courtesy call would be greatly appreciated even after a week - not two.
2. When bought online, they said it was available. They've change it now since though. After waiting one month I called and they offered a refund.Michael N
26 Mar 2021
Best service ever. Got in contact with AJ and he had my roof rack needs sorted quick smart. After going to a local store and receiving poor service I could not be happier with these guys. Promptly answered my email and I had roof racks on my car. Recommended 1000% even if your not local they will ship for free on most items. Thank you again I will recommend you to everyone.Doug Munroe
24 Mar 2021
Delightfully easy transaction and speedy service - my Yakima OnRamp 2 was despatched the very next business morning after purchase and arrived interstate 2 days later. Easy purchase experience, product exactly as described and super efficient delivery. Thank you!Jürgen Strauss
24 Mar 2021
Very helpful staff and a great range. I was purchasing online but Justin, on the phone, was very helpful and tried to save me some money. The racks were sent on the same day with tracking.Andrew Glover
22 Feb 2021
Mind-blowing range of product on offer and most items are actually in stock for immediate pickup or quick delivery. The customer service is sublime and, as a first time towbar owner, I really valued the plain English advice. Highly recommended if you're in the market for their wares.Derek Jenkins
5 Jan 2021
These guys are Amazing! Nothing is trouble for them! I bought a Thule Bike Rack that just didn’t work for me and they offered a refund, or replacement or anything they can help with. None of this you haven’t got package etc etc that you sometimes get. I ended up buying a more expensive bike rack, happily!!!
These guys know their stuff and are genuine and great people to buy from. Highly recommend them anytime A+++++++ I wish most stores would have their customer service practices!E “HuxnWiz” Oz
2 Jan 2021
Great service. The guys at Roof Rack Store were very helpful recently when I needed some over-the-phone assistance in installing the racks on my car. I'd highly recommend them to anyone looking for rook racks etc.therealtazd
2 Jan 2021
Best place to buy roof racks and other accessories from this shop. Over the years I have bought roof racks, bike racks and roof boxes with no issues. Their price is reasonable and the staff are well versed and friendly.Sibawayh al-Farsi
22 Dec 2020
Rang up to find a roof rack and Lee was extremely helpful over the phone but we decided to take the car out to make sure we got the right luggage box. My husband was blown away by the help he received from Julian and how quickly the box was attached to the car. Can't recommend the Roof Rack Store Matraville highly enough.Megan Power
16 Dec 2020
The customer service at the Roof Rack Store has always been amazing. They were very helpful with the installation of our roof racks as well as our bike trailer.
We travel to visit these guys as they go beyond to make things happen. We recently upgraded our bike trailer from 3 to 4 bikes with very short notice, everywhere else was out of stock and these guys fitted it perfectly on my car the days after I purchased it over the phone. Can't recommend them high enough, we have tried more local suppliers to us but always end up going back to Roof Rack Store in Matraville.Suzie Lewis
8 Dec 2020
The bike rack we wanted was out of stock online everywhere else but Roof Rack Store has 10+ of it in stock at a competitive price.
It seemed a bit unusual so we made a call to them to confirm the availability. The customer service team over the phone was very friendly and helpful.
Ordered the bike rack through their website on Monday afternoon and received a notification 10 minutes later that the parcel had been shipped. We then received the bike rack on Wednesday morning in Melbourne.
Fantastic services - wish more businesses are like them!Vicky Lin
19 Nov 2020
I don't know how they did it, but every single order arrived in 2 days flat! Super fast confirmation and delivery. They have an extensive range, lots of information and stock the best brands.Kristyn Jackson
11 Nov 2020
Very simple and positive experience. Team is very helpful and friendly.
Came recomended to me by one of their suppliers.
Justin spent some time on the phone with me helping make sure I was looking at the right product for what I needed and then arranged installation straight away.Christopher Normoyle
6 Nov 2020
Have purchased a few roof rack goods here over the past couple of months and no complaints! Good service, good quality products, local warehouse, fast shipping and even price matched an item.Pras Sayakhot
7 Oct 2020
Fantastic! Jules, the guy who served me was a champion. Fitted the racks for me right away which was great. Whatever they're paying this guy it isn't enough. What a guy!!Daniel Powell
2 Oct 2020
Amazing customer service from Julian today. Can’t thank you enough for helping us pick out a suitable roof rack and box for our car. Your genuine desire to help your customers find the best solution is clearly evident. Thanks again!Trish Sorn
30 Sep 2020
Rang a few places but these guys are by far the best....in the know and happy to help.
14 Sep 2020
Super fast delivery. We received our orders in a matter of no time. Shipping to melbourne during Covid everything is getting delays except for our two orders from roof rack store. We received them within two days. Well done roof rack storeMitch Longe
8 Sep 2020
Excellent service, item delivered quickly after ordering on lineSimon Brisbane
30 Aug 2020
Excellent service - extremely helpful - payment made yesterday - delivery received today. Fathers Day sorted YES. THANK YOU SO MUCH FOR YOUR PROMPT DELIVERY AND HELP.Jo O'Shea
28 Aug 2020
Ordered online around midday, were delivered next day 11am. ExcellentJames Thompson
26 Aug 2020
Competitive price and quick on site fitment (at a reasonable labour cost). Very pleased with the service. Would def come back again for any other accessories. ThanksKay Pan
30 Jul 2020
Great Shopping Experience. Extremely quick delivery (Next day) even though i am not located in Sydney (Newcastle). Have bought from this company 3 times now and have not been disapointed.lachlan adams
27 Jul 2020
Fantastic website allowing quick selection of the parts I needed to upgrade my 11 year old Thule roof rack to fit my new car (thanks Thule for the backward compatibility of parts). Free delivery of the parts in three business days rounded out a great experience. Highly recommended.Nicholas Holt
21 Jul 2020
I did lots of research on the web and roof rack store had hands down the best website to help you choose the right product. Easy access to specs, pictures, videos and reviews, there is no reason to shop anywhere else. I come from melbourne which is fine because delivery is free. I could find the same easy self service from local stores. Thanks roof rack store!sharyn doherty
19 Jul 2020
Went out of their way to sort a solution to a tricky situation re fixing an awning to my roof racks. Persevered and got the job done and on a busy morning as well. Fantastic service. Highly recommended.Pip O'Brien
2 Jul 2020
I bought online from Roof Rack Store and could not rate their customer service more highly. Their site was absolutely clear of out of stock items but allowed the option of getting the item on back order and at the sale price to those. It meant I didn't miss out on a great price. They kept me up to date from the moment of order with the status of my backorder, let me know of unforeseen delays (bad whether causing shipping delays) and were really friendly to deal with. Bonus, they had unbeatable prices!
Would definitely recommend.GA Howard
21 Jun 2020
I've previously bought in person from RoofRackStore at the Matraville shop, and was quite confident I would get good service on-line. Straightforward process, no issues. Keep up the good customer service!Ian Deck
15 Jun 2020
5 star service! The boys did a great job on selection and installation of my roof
Racks. Thank you.Shariff Shockair
14 Dec 2018
I ordered a Thule VeloSpace XT 3 Bike Carrier 939AU from Roof Rack Store online. They contacted me straight away to advise there was a delay with delivery and offered me a number of different options. I chose to wait for the rack, and they were in constant communication throughout the process, with regular updates. They were very focused on making sure my requirements were met, offering me alternatives throughout the whole process if I needed a rack sooner than they could get it back in stock. I cannot fault their attention to customer detail (especially for an online order) and level of customer service.
Everything went to plan and the rack was shipped and arrived immediately (once back in stock). I took it on its maiden 1,000km voyage and it lived up to the reputation that Thule has - the bikes didn't move an inch and it was a very smooth ride. The engineering/design is great and this particular model is worth the extra for the options of taking DH or eBikes as well as other bikes (we had 1x 27.5inch and 1x 29er). It is a 3-bike rack, and while I only took 2 bikes this trip, there was sufficient room for a 3rd in the middle. Being able to access the boot of the car with the bikes on the rack was very convenient and loading/unloading was also straight forward. I was approached by a stranger at the DH race who spotted the rack (in use) and was very impressed as it was better than their trailer setup - it wouldn't surprise me if they get one shortly!
I could not be happier with the product and the customer service from Leigh and the team at Roof Rack Store, and their prices are very competitive!
Thanks again - one very happy customer! :)Anita Smith
2 Oct 2018